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REFUND POLICY

Strictly NO cash refund policy shall apply. High Cultured cannot make any cash refund after the transaction is confirmed at www.highcultured.my. 

Please refer to the following criteria as a guideline for our Refund Policy:

 

CANCEL AN ORDER

1. Inform High Cultured team and provide your order number.
2. All sale/discounted items are cannot be cancelled except we are out of stock. 
3. Your order will be hold and proceed to order cancellation up to 24 hours.
4. You will be refunded via Store Credit* within 24 hours after the cancellation is successful.
5. Customer will not be able to cancel the next order that purchases with Store Credit*.
6. If your order has been shipped. Please refuse to accept the parcel upon delivery. Once the item is back in our warehouse, you will be refunded via Store Credit* within 24 hours. 

 

CANCEL AN ITEM

1. Inform High Cultured team and provide your order number.
2. All sale/discounted items are cannot be cancelled.
3. Your order will be hold and proceed to cancel the item (take up to 24 hours).
4. You will be refunded via Store Credit* within 24 hours.
5. Customer will not be able to cancel the next order that purchases with Store Credit*.

 

STORE CREDIT*

Terms and conditions: 

  • Store credit is a discount code will be emailed to your given email address.
  • The code has a validity of 3 months from the date.
  • The store credit is only eligible for use in www.highcultured.my and not in-stores.
  • Valid for one-time redemption & each transaction is valid for one code only.
  • Not redeemable for cash.
  • The code is for non-sale items only (normal priced item) and does not include postage.
  • Any discount code/cash voucher is not able to use in sales/event period.
  • We will evaluate the order before proceeding with refunding your order in store credits.
  • Any refunded store credit that is used on a new order, cannot be cancelled/refunded.
  • Code once expired and failure to redeem will not be entertained.
  • HIGH CULTURED will not entertain any dispute or complaint raised on the refund.

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