How do you ship my orders?
All your orders are sent via Poslaju.
Can I buy from online and self-collect at your stores?
No, you only can self-pick up at our warehouse if you purchased it from online store.
What are the payment methods available?
At the moment, we only accept Credit/Debit cards, Online Banking and Paypal payments for our online store.
Do you offer loyalty points or reward points?
Loyalty points is only for High Cultured membership. Point is only available to purchase at boutique. Redemption is based on periodic event at stores (check at the stores).
What is the benefits of membership Privilege?
Membership is free admission and active lifetime. Members can enjoy lifetime 10% discount on normal priced items. Birthday treats within the week enjoy 20% discount on full priced items. Applicable High Cultured stores in Malaysia only. Not valid for any promotional items. Members need to present either Contact Number or NRIC number at time of purchase to enjoy our exclusive member’s privilege.
How can I apply for a membership?
Fill in the application form with full details after you spend a minimum of RM300 in a single receipt at any High Cultured stores in Malaysia.
Do you allow refunds for a change of mind?
Yes, we have refund via Store Credits only. No cash refund shall applied.
What is Store Credits?
It is a discount code with validity of 3 months and only can use for online shopping at www.highcultured.my