TOP-LOADER BACKPACK - 201

Please take note that NO CASH REFUND policy shall apply.
ALL PAID AMOUNT are Non-refundable and Non-returnable in any form of monetary or products. 

GENERAL TERMS:

• All items must be returned in original condition unaltered, unworn, unwashed and with tags intact. 
• All sale/discounted orders are final and cannot be cancelled.
• All sale items are final and cannot be returned or exchanged. It may only be returned for an exchanged if the item is defective within (7) seven days after receiving your order.
• Exchange is strictly subject to stocks availability. 
• Please keep in mind that sale item may be have a slightly defect less than 5% but un-noticable when wearing (for example imperfect stitching).
• Where the value of the item taken in exchange is exceeds the value of the item returned, customer shall pay for the excess; in other cases, no cash refund policy shall apply.
• Footwear must be in the original tags attached. Sticker on the shoebox should not be removed or altered in any form. 
• For hygienic reasons, we cannot offer exchange for accessories, knitwear, underwear, socks and caps.
• Exchange Policy is granted for 1 time only for each normal priced item.
• If the items have not been returned in accordance within the relevant returns period from receipt of order, customers will not be entitled to an exchange.
• We reserve the right to make the final decision on all return cases. 
• Exchange Policy only valid in Malaysia. We cannot offer merchandise exchanges or returns on orders shipped internationally. 

APPLICABLE FOR IN-STORES PURCHASE: 

1. All exchange must be done within 7 days upon the official receipt date.
2. Original official receipt must be presented to our staff, otherwise, we will not entertain.
3. All sale priced items are STRICTLY non-returnable, non-refundable and non-exchangeable.

APPLICABLE FOR ONLINE PURCHASE:

*P.S.:
~ Please note that customers are responsible for all the fees involved for returning items within seven (7) days upon notification, failing which you shall be
deemed no longer interested in the merchandise, and the same shall be disposed or dealt with in any manner we deem fit, without any liability and/or further reference to you.
~ Return packages remain the responsibility of the customer until it is received by HIGH CULTURED. Therefore, it is recommended that the customer takes the
necessary precautions by using registered and traceable services when returning the package.
~ If the returned item(s) is unclaimed for more than 1 months at our warehouse, it will be reimbursed and any appeal/complaints will be ignored and no refund shall be applied. 

If you believe there is a fault with an item you have received, please contact us as soon as you discover the issue to start the
return/exchange procedure and we will do our best to resolve the problem. A replacement will be sent where the item is still available.

Under these circumstances, the shipping cost of the replacement where items are missing, or the return shipment where an
incorrect or faulty item has been received will be covered by HIGH CULTURED. Please do keep and show us the consignment note for reference.   

All shipping charges will be calculated automatically when you check out based on your total order amount and your shipping area. Below are the rates for your reference, in MYR:

*Order processing days & delivery days are excluding weekends and public holidays. 
**Free delivery on orders above RM80.

DELIVERY

Orders are processed for delivery on business days only (Monday to Friday, excluding Public Holidays).
We will use Poslaju as our standard delivery courier. Delivery usually takes 3 to 7 business days for West Malaysia and 4 to 9 business days for East Malaysia. 

During the holiday season or special promotion period, order processing and/or shipping may be extended. 

We understand that getting your purchased orders quickly is important to you, so we make every effort to process and deliver your orders as soon as we can. To ensure prompt delivery, kindly ensure that you provide us with an accurate delivery address, contact details including telephone / mobile number and email address. Failure to do so may risk our courier service being unable to deliver in a timely and prompt manner. 

ORDER TRACKING

To check the status of the shipment, please visit POSLAJU TRACK.
Please allow 24-hours after you receive the delivery confirmation email for the system to reflect the status of your order delivery.

Please note :

- If your parcel is being returned to us due to any reason such as incomplete/insufficient address, undelivered as addressed, failure to receive.
- Re-delivery and handling fees will be subjected to RM15 (West MY) and RM20 (East MY).
- If the returned item(s) is unclaimed for more than 1 months at our warehouse, it will be reimbursed and any appeal/complaints will be ignored and no refund shall be applied.

READ > INTERNATIONAL SHIPPING