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RETURNS & EXCHANGES POLICY

GENERAL:

  • All items must be returned in original condition unaltered, unworn, unwashed and with tags intact. 
  • All Sale/discounted items may only be returned for an exchanged if the item is defective. Exchange is strictly subject to stocks availability. 
  • Where the value of the item taken in exchange exceeds the value of the item returned, customer shall pay for the excess ; in other cases, no cash refund policy shall apply.
  • Footwear must be in the original tags attached. Sticker on the shoe box should not be removed or altered in any form. 
  • For hygienic reasons, we cannot offer exchange for accessories, knitwear, underwear, socks, and caps. 
  • Exchange Policy is granted for 1 time only for each item.
  • Exchange Policy only valid in Malaysia.
  • If the items have not been returned in accordance within the relevant returns period from receipt of order, customers will not be entitled to an exchange.
  • We reserve the right to make the final decision on all return cases. 

 

APPLICABLE FOR IN-STORES PURCHASE: 

  1. All exchange must be done within 7 days upon official receipt date.
  2. Original official receipt must be presented to our staff, otherwise, we will not entertain.
  3. STRICTLY no size and colour exchange for all sales items. 
  4. NO cash refund policy shall apply. 

 

APPLICABLE FOR ONLINE PURCHASE:

  1. Items must be returned in new, unworn condition with all tags still attached within 3 days of receiving your parcel.
  2. Customers will not be entitled to an exchange if the items have not been returned in accordance within the relevant returns period from receipt of parcel, therefore we will return the goods to you at your costs and expense. 
  3. The evaluation process may takes up to 21 days from we received the return item.
  4. Customers must send us the clear and complete shipment receipt.
  5. STRICTLY no size and colour exchange for all sales items.
  6. NO cash refund policy shall apply. We only do store credits and you shall receive it via email validity of 3 months.
  7. The store credit is only eligible for use in www.highcultured.my and not in stores.
  8. The difference will not be returned if the price of exchange item is lower than the original item. 
  9. Print and fill out the Return Form and posted to the following address: 

HCLC (M) SDN. BHD.
NO.40 JALAN TSB 3,
TAMAN INDUSTRI SUNGAI BULOH,
47000 SELANGOR, MALAYSIA.

*P.S.:
~ Please note that customers are responsible for all the fees involved for returning items within seven (7) days upon notification, failing which you shall be
deemed no longer interested in the merchandise, and the same shall be disposed or dealt with in any manner we deem fit, without any liability and/or further reference to you.

~ Return packages remain the responsibility of the customer until it is received by HIGH CULTURED. Therefore, it is recommended that the customer takes the
necessary precautions by using registered and traceable services when returning the package.

 

INCORRECT / MISSING / FAULTY OF ITEM:

If you believe there is a fault with an item you have received, please contact us as soon as you discover the issue to start the
returns/exchange procedure and we will do our best to resolve the problem. A replacement will be sent where the item is still available.

Under these circumstances, the shipping cost of the replacement where items are missing, or the return shipment where an
incorrect or faulty item has been received will be covered by HIGH CULTURED. Please do keep and show us the shipment receipt for reference.