DELIVERY AND SHIPPING
All shipping charges will be calculated automatically when you check out.
Local shipping is based on your total order amount and your shipping area, and International shipping charges is based on your total order weight (KG). Below are the rates for your reference, in MYR:
**FREE Shipping For Orders Above RM80.
SINGAPORE & BRUNEI:
INDONESIA & THAILAND:
DELIVERY LEAD TIME
Your order will be shipped out from our warehouse within 1-3 business day(s) if they are placed before 4pm.
- Peninsula Malaysia: 3 – 7 working days for your order to arrive.
- Sabah / Sarawak: 4 – 9 working days for your order to arrive.
- Delivery to rural or remote areas may take an additional 2 – 3 working day.
For orders done before 4pm, processing day will be counted on that day.
For orders done after 4pm, processing day will start on the next business day.
If orders done after 4pm on Friday, the processing day will start on next week Monday. Processing up to 3 business days.
Orders are shipped on business days only. Business days are Monday to Friday, 9am - 6pm, excluding national holidays in Malaysia. All deliveries must be signed upon receipt.
Orders are processed for delivery on business days only (Monday to Friday, excluding Public Holidays).
We will use Poslaju as our standard delivery courier for local delivery. Delivery usually takes 3-7 business days for West Malaysia and 4-9 business days for East Malaysia.
We will use Pos Malaysia for international delivery and it will take up to 21 business days* for Singapore & Brunei, and up to 24 business days* for Thailand & Indonesia.
(*All delivery days are excluding Saturday, Sunday and public holidays in Malaysia)
During peak sale / special events / promotion period, order processing and/or shipping may be extended slightly longer than the usual lead time due to heavy surges in online orders.
It is advised to place your order 1 week in advance for festive periods such as Hari Raya, Chinese New Year, Deepavali, etc.
Your total shipping charges will automatically compute during checkout prior to the completion of your order. Free shipping is available for standard delivery for orders above a minimum spend of RM80 (applicable for Malaysia address only).
STRICTLY NO REFUNDS for any shipping & handling charges.
We understand that getting your purchased orders quickly is important to you, so we make every effort to process and deliver your orders as soon as we can. To ensure prompt delivery, kindly ensure that you provide us with an accurate delivery address, contact details including telephone / mobile number and email address. Failure to do so may risk our courier service being unable to deliver in a timely and prompt manner.
**FREE Shipping For Orders Above RM80:-
- Free shipping is applied automatically during checkout for all qualifying orders.
- To receive free shipping, just place an order with merchandise worth over RM80 to qualify for free shipping.
- Applicable for orders at Highcultured.my for deliveries within Malaysia.
- Standard shipping.
- Not applicable for shipping changes including intercepts, change of address, and to free trade zone which may be subject to additional fee per shipment.
- The offer is not transferable or redeemable for cash or credit towards any purchase and will expire at the discretion of Highcultured.my
HOW TO TRACK YOUR ORDER
Please locate your tracking number from the delivery confirmation email.
- Visit Poslaju website and enter your tracking number in the tracking widget to see the status of your order delivery.
If there is a delay, it will be indicated on the carrier’s website. In the circumstances that you have not seen a status update of your delivery after 3 days since receiving confirmation email, please contact Poslaju contact centre at 1 300 300 300 for further assistance.
- If your parcel is being returned to us due to any reason such as incomplete/insufficient address, undelivered as addressed, failure to receive. Re-delivery and handling fees will be subjected to RM15 (West MY), RM20 (East MY), and international shipping fees will be subjected to the same shipping rate during your check out.
- If the returned item(s) is unclaimed for more than 1 months at our warehouse, it will be reimbursed and any appeal/complaints will be ignored and no refund shall be applied.